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FAQs

  1. How do I place my order?

To place an order: you just need to add the item to card and fill out all required information before transferred to PayPal/Stripe page where you can edit the shipping address if needed. If you wish to continue through PayPal Directly, just click buy now with PayPal

2. What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at sales@decorstuffs.com.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! we accept 100% full refund without returning in this case

3. How long does it take the item to arrive at my destinaton?

People who live in US might possibly receive the items within soonest time approximately 7-14 days. Orders to AU and CA might take up to 25 days while orders to UK will take longer because of indirect route but will not last for more than 30 days. we will improve the service in near future

4. What kind of payment method does your website support?

Currently, we support only PayPal. If you do not have the accounts for this payment gate, just add the visa card to them. We do not store your banking information. we only keep your email and shipping address.

5. Why The tracking no you send me is invalid?

It normally takes 2-4 business days for the tracking no to be updated despite the fact that it might take a little bit longer during high season of sales. We guarantee standard tracking numbers which you can follow up online. If you can not check it after 4 days, feel free to contact us via email

6. Do you offer Express Shipping Service?

Our answer is Yes, however, this is only applied for high value item more than 60 US dollars. The courier might be USPS or DHL. The delivery might be 7-10 business days.

7. Why i am charged 10 % or 15 % taxes during purchase?

If you live in Australia or New Zealand, all purchases on E commerce Website are charged 10% and 15 % tax for total order value. It is regulated by Australia and New Zealand governments. until all of these taxes are removed, we are afraid that we still have to charge you 10 or 15 % on total order value to contribute to the funds of your governments.

8. Why the shipping to US and EU increased sharply?

Due to the spread of the Virus so called Corona Virus, the many flights to North America and EU have been cancelled and the handling fees and shipping cost have been increased sharply. This is crazy time and completely out of control. We hope that everything will come back to normal by the end of June, 2020. During this time, the shipping is fixed and we will be adjust based on the shipping rates by the carriers. We sincerely do apologize for this inconvenience and hope you will also understand for us

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